You may cancel your order before it has been shipped for a full refund. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is received and processed, we will issue a refund to your original payment method. Please note that if your order has already been prepared for shipment or dispatched, cancellation may no longer be possible, and you will need to follow our standard return process after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Please note that certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for items damaged due to misuse or normal wear and tear. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon approval of your return, we will initiate a refund to your original payment method. The time it takes for the refund to be processed and credited may vary depending on your payment provider. Typically, refunds are processed within 5-7 business days after we receive and inspect the returned item. You will receive a notification email once your refund has been processed. Please allow additional time for the refund to appear in your account, as some banks or credit card companies may take longer to post the refund.
If you received a discount or promotion on your original purchase, the refunded amount will reflect the discounted price paid. Shipping fees are non-refundable unless the return is due to our error. For returns of gift purchases, the refund will be issued to the original payment method used for the order.
If you have not received your refund within the expected timeframe, please first check your bank account or contact your credit card company, as processing times may vary. If you have confirmed with your financial institution that the refund has not been processed, please contact our customer service team with your order details and proof of return. We will investigate the issue and work with our payment processor to resolve it promptly. In cases where a refund is confirmed to have been issued but not received, we may require additional verification or documentation to assist in tracing the transaction.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: cottononxy Hellenic Ltd.
Address: 15 Ermou Street, 546 25 Thessaloniki, Greece
Phone: +30 23 1456 7890
Email: [email protected]
